OMGosh I have tears in my eyes because I am so thrilled that I called this company to fix my garage door. My garage door came with my home, so it’s just over ten years old. In late December, it wouldn’t close as I was leaving and one side actually fell off the hinges! I called my handyman in a panic who referred me to another garage door company. The owner and service person charged $150 for the service fee, which I agreed to since he was a referral. 28 days later, the same thing happened with my garage door. I called the same service person who waived the fee as he had given me a 30 day warranty. Less than two weeks later, it happened again. A neighbor recommended AAA Action Garage Door Company. I phoned them after hours and left a message. A very amicable woman returned my call and told me that the service fee would be $80. She also asked what the general issue was with my garage. She gave me a general idea of what my cost would be given worst case scenario, so I was prepared for that. I asked that the service person call me a half hour before arriving at my home, and I received a phone call at 3:30 with him arriving right on time at 4. David was a really nice guy…very friendly and pointed out what he thought was going wrong with my garage. I don’t know the technical term but basically, the top bar that holds the big spring was lopsided. He re-bracketed it to find that one of the old screws wasn’t even the right type of screw…ugh!! He lubed the brackets and repositioned the wheels that were falling off or had already fallen off, along with doing something with the cord thingy that helps to raise the door. My overall fee was a total of $80, which was for the service call. I was so happy, I had tears in my eyes. I can park in my own garage again and feel safe. Highly recommended!
December 5, 2014